Common questions
The things people ask before buying. Anything about a specific order is faster with its reference in hand.
Ordering
Do I need an account to buy something?
No. Guest checkout is offered as an equal to signing in, and a guest order is a normal order. An account saves your addresses and keeps your order history, which is worth having by the second purchase and not before.
There is no password field. Is that right?
Yes. Signing in sends a link to your email address and clicking it signs you in. Nothing to remember, nothing to reset, and no password of yours stored here to be leaked. The cost is that you need access to your inbox to sign in.
A product shows a price starting with "from". Why?
That product comes in options that are priced differently, so the listing shows the cheapest one honestly rather than quoting a price no option sells at. Pick the option on the product page and the price becomes exact.
How do I find an order again?
Every order gets a reference. Keep it: with the reference and the email address the order was placed with, the order page will show it back to you. Signed in, your orders are in your account and you do not need the reference at all.
Delivery and returns
Where do you deliver, and how long does it take?
The checkout accepts addresses worldwide. The delivery terms, including where we ship and what it costs, are set out in the terms, and that page is the one to trust: it is the version a purchase is made under. If a detail there is still being finalised it is marked as such rather than guessed at.
Can I send something back?
Yes, and the full conditions are in the returns policy. It covers the statutory right to change your mind, what cannot be returned once opened for hygiene reasons, and how a refund is paid back.
The animal will not use it. Is that my problem?
It is a real one, and it is why the returns policy exists in the shape it does. Read it before buying something your animal has opinions about, and buy the smaller bag first.
Payment and privacy
Do you store my card details?
No, and we never will. Card details are handled by the payment provider and never reach this shop. There is nowhere here for a card number to be stored, which is the only version of that promise worth making.
What do you do with my data?
What an order needs and not more. The privacy notice lists every purpose, the legal basis for it and how long each thing is kept, in plain language rather than in the usual fog.
Cookies?
Only the ones the shop cannot work without, unless you switch the others on yourself. Nothing is set for analytics or advertising before you say so. The cookies page names each one and what it does.
Not answered here? The contact page has who operates Furland and how to reach them.