Free standard delivery on orders over €50
Furland

Terms and conditions

Draft for legal review. Last edited 25 September 2026. This is a template written for an EU online pet supplies shop. It has not been reviewed by a lawyer, and the details in [square brackets] still have to be filled in. It must be reviewed by the client’s legal counsel before the shop takes an order.

These terms and conditions govern all contracts for the sale of goods concluded through this website. By placing an order you accept them. Nothing in these terms limits or excludes any right you have as a consumer under European Union law or the mandatory law of the country in which you are resident; where a term conflicts with such law, the law prevails and the remainder of these terms continues to apply.

1. Scope and application

These terms apply to every order placed by a consumer through this website. They do not apply to purchases made in the course of a trade, business, craft or profession. The version of these terms that applies to your contract is the version published at the time you placed your order; a copy of that version is retained by us and is available to you on request.

2. The trader

The shop is operated by INVEST BUSINESS Kft., trading as Furland, a company registered in Hungary with its registered office at Szív utca 35, Floor 2A, 1063 Budapest, Hungary.

  • Company registration number: 01-09-455518
  • VAT identification number: HU33033246
  • Email: info@investbizkft.com
  • Telephone: +36 20 555 0143

3. Prices, taxes and currency

All prices are stated in euro and are inclusive of value added tax at the rate applicable to the delivery destination. Delivery charges are stated separately and are disclosed in full before you are required to make payment. No charge is applied that has not been presented to you in advance.

The price binding on both parties is the price displayed at the time the order is placed, notwithstanding any subsequent change.

Where an item is displayed at a price that is manifestly incorrect, we are not obliged to supply it at that price. In such a case we will notify you before dispatch and you may either confirm the order at the correct price or cancel it and receive a full refund.

4. Formation of the contract

A contract is concluded in the following steps:

  1. You place an order through the website. This constitutes an offer to purchase the items identified in it.
  2. We send an acknowledgement by email. This confirms receipt of your order and does not constitute acceptance.
  3. We send a dispatch confirmation. The contract is concluded at that point, and only in respect of the items identified in that confirmation.

We may decline an order where the item is unavailable, where we are unable to deliver to the address given, or where we have reasonable grounds to suspect fraud. Where an order is declined after payment has been taken, the full amount is refunded.

5. Delivery and passing of risk

We deliver throughout the European Union. Orders placed before 15:00 on a working day are dispatched the same day. Carriers ordinarily deliver within two working days thereafter; deliveries to remote regions and islands may take longer. Delivery is free of charge on orders of €50.00 or more. Below that value, delivery is charged at the rate our carrier quotes for your basket and your address, shown to you in full before you pay. Where a faster service is available it is offered alongside the standard one at its own price.

Unless a delivery date is separately agreed, we deliver within 30 days of the conclusion of the contract. Where that period is exceeded you may specify a reasonable additional period, and if delivery is not made within that period you may terminate the contract and receive a full refund.

Risk in the goods passes to you at the point at which you, or a third party nominated by you other than the carrier, take physical possession of them.

6. Right of withdrawal

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. We voluntarily extend that period to 30 days. Certain categories of goods are excluded from the statutory right on grounds of hygiene or perishability.

The exclusions, the effects of withdrawal and the model withdrawal form are set out in full on the returns and withdrawal page, which forms part of these terms.

7. Legal guarantee of conformity

Goods are covered by the legal guarantee of conformity for a period of two years from delivery. Where goods are defective, damaged in transit, differ from those ordered or do not correspond to their description, you are entitled to have them brought into conformity by repair or replacement. If neither remedy is possible or proportionate, you are entitled to a proportionate price reduction or to termination of the contract and a refund. The cost of returning goods in such cases is borne by us.

This guarantee is separate from, and additional to, the right of withdrawal in clause 6.

8. Products sold and absence of veterinary advice

We supply pet products including food, bedding, housing, toys and grooming equipment. We do not sell live animals.

No information published on this website constitutes veterinary advice. Feeding guidance, housing dimensions and dosages reproduced from manufacturer packaging are general in nature and are not a substitute for professional advice relating to a specific animal.

Food and treats are supplied with a minimum remaining shelf life of [minimum months remaining on delivery] from the date of delivery. Veterinary and medicinal products, where offered, may be subject to additional restrictions stated on the relevant product page.

9. Customer accounts

An account is not required in order to place an order. Where an account is created, you are responsible for keeping your sign-in details confidential and for notifying us without undue delay if you believe they have been compromised.

We may suspend an account where it is used fraudulently or to abuse the returns policy. Where we do so, we will state the reason.

10. Liability

We are liable for loss that is a foreseeable consequence of our breach of these terms or of our failure to exercise reasonable care and skill. We are not liable for unforeseeable loss, nor for loss of profit, loss of business or business interruption, this shop being directed at consumers.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not lawfully be excluded or limited, including liability under applicable product liability legislation.

11. Complaints, governing law and dispute resolution

Complaints should in the first instance be addressed to info@investbizkft.com. We aim to resolve complaints promptly and without recourse to formal proceedings.

These terms are governed by the law of Hungary. That choice of law does not deprive you of the protection afforded by the mandatory consumer law of the country in which you are habitually resident, and you retain the right to bring proceedings before the courts of that country.

You may also refer a dispute to an approved alternative dispute resolution body: the European Commission’s directory of consumer dispute resolution bodies, at consumer-redress.ec.europa.eu/dispute-resolution-bodies. We [are / are not] obliged to participate in alternative dispute resolution proceedings.

12. Amendments to these terms

We may amend these terms from time to time. Amendments do not affect contracts already concluded: the version applicable to your order is the version published at the time it was placed, as stated in clause 1.